AFTER YOUR PURCHASE
I BOUGHT A CAR.
NOW WHAT?
You won the bid. Start at the main office. Here’s your guide to payment, paperwork, pickup, and getting your title.
YOUR NEXT STEPS.
Your checks are saved on this device only. This is your personal reminder. It does not verify your account, payment, insurance, or purchase status. Reset it before using it for another vehicle.
PAY IN FULL
12 PM noon the next business dayAt the end of the sale or by the next business day deadline.
REMOVE YOUR VEHICLE
Within 2 business daysSee pickup deadlines and storage below.
Step 1. PAYMENT
PAYMENT DEADLINE
12 PM noon the next business dayPay in full at the end of the sale or by the deadline above. All times are Eastern.
Winning the bid means you must pay for the vehicle. All sales are final. The buyer agreement allows forfeiture of your $400 deposit and collection action if you do not pay.
Start at the main office.
Go to the main office to settle your purchase. Your $400 bidder deposit is applied toward the amount you owe.
Ways to pay
- Cash or certified funds.
- Credit or debit card. A 3% surcharge applies.
No financing is offered. The buyer agreement lists a $50 per day late payment fee if payment is not completed on time. Your vehicle cannot leave until it is paid in full.
Step 2. INSURANCE AND PAPERWORK
Bring proof of qualifying insurance.
The buyer agreement allows proof of valid insurance on another vehicle registered to you, or insurance purchased for the vehicle you just bought.
Insurance in someone else’s name is not accepted unless that person is a co-buyer, or the purchased vehicle is added to their policy and you provide proof.
The buyer policy lists a $35 document fee plus applicable title correction fees for changing buyer information after the sale. Check names and addresses before finishing your paperwork.
Step 3. OFFICE HOURS
| Monday | Closed |
|---|---|
| Tuesday | 9 AM to 5 PM |
| Wednesday | 9 AM to 5 PM |
| Thursday | 9 AM to 10 PM |
| Friday | 8 AM to 1 PM |
Step 4. GETTING YOUR TITLE
Good news. Many vehicles already have their titles ready on auction night.
Waiting on yours?
We usually text and call to let you know when your title is ready. Keep your purchase paperwork handy, and give our title team a call whenever you need an update.
Vehicle marked “title absent”?
That means the seller is still sending the title to DAE. Some vehicles are sold this way, so check your purchase paperwork and the vehicle’s announcements.
WAITING ON A TITLE?
We’re here to help.Call 302-284-8250 and ask for the title department.
For vehicles sold with a title delay, the buyer policy gives the seller 21 business days to send the title. The delivery date can vary. You can find the full details in our buyer policy.
Questions? We’re happy to help. Call 302-284-8250 and ask for the title department.
Step 5. PICKUP DEADLINES
PICKUP DEADLINE
Within 2 business daysComplete vehicle pickup within 2 business days, or call the office to arrange a later pickup time.
Need more time? Call 302-284-8250 to arrange a pickup time.
AFTER 7 DAYS
Vehicle towingAfter 7 days, we tow the vehicle at the owner’s expense.
Step 6. NEED HELP?
Call the main office and ask for the team below. Keep your purchase paperwork handy so they can find your vehicle.
Using a transporter? Call the main office at 302-284-8250 to verify the pickup.
Visit the main office at 10182 S. Dupont Highway, Felton, Delaware 19943. See directions and office hours.
This guide helps you plan your next steps. Your signed buyer agreement and vehicle announcements contain the full purchase terms. Read the full public buyer policy.
Delaware Auto Exchange · 302-284-8250
https://www.delawareautoexchange.com/after-your-purchase/
Full buyer policy: https://www.delawareautoexchange.com/public-buyer-policy/
The checklist is a personal reminder and does not verify purchase status.